Terms of Service

These Terms cover use of the Site and dashboard, with short public summaries of pricing, renewal, cancellation, and refunds. Contract terms for clients live only in the Website Services Agreement.

1. Agreement to these terms

These Terms govern your use of graphicsbygarrison.com (the "Site") and the client dashboard hosted on it. By using the Site you agree to these Terms. If you don't agree, don't use the Site. Graphics by Garrison LLC is a Delaware limited liability company. "We," "us," and "GBG" mean Graphics by Garrison LLC.

2. Relationship to your service agreement

If you are a GBG client, you also have a signed Website Services Agreement, which governs the design, build, hosting, maintenance, ownership, payment, and liability terms for your website. Where these Terms and your signed agreement conflict, your signed agreement controls.

3. Who can use this Site

You must be at least 18 and able to enter a binding contract. If you're using the Site for a business, you confirm you're authorized to act for it.

4. Client accounts

Keep your login credentials confidential; you're responsible for activity under your account. Tell us promptly if you believe your account has been accessed without permission. Don't share your login with anyone who shouldn't have access to your business's website content. We may suspend an account we reasonably believe is compromised or misused.

5. Acceptable use

Don't use this Site to break any law or infringe anyone's rights; upload malware or attempt to disrupt, probe, or gain unauthorized access to the Site or its infrastructure; scrape, harvest, or bulk-download content; publish content that is unlawful, defamatory, fraudulent, discriminatory, or obscene; or misrepresent who you are or who you represent. We may remove content or suspend access for a violation, without notice where the situation warrants it.

6. Pricing and payments (summary)

Build fees and monthly service fees are as stated in your Service Order; work outside your plan is priced separately. Monthly plans renew automatically, and your payment method is charged each month until you cancel. Payments are processed by Stripe; we never see or store your full card number. Build fees may be paid in full, in installments, or through financing providers such as Klarna or Affirm, whose own terms apply; websites launch once the build fee is paid in full. Invoices unpaid more than thirty (30) days after the due date may result in suspension of services, and a reinstatement fee may apply. We may change fees on at least thirty (30) days' written notice. Full terms are in your Website Services Agreement.

7. Cancellation and refunds (summary)

You may cancel a monthly plan at any time with thirty (30) days' written notice; service continues through the period already paid. Monthly fees are non-refundable for the period already billed. Build fees are refundable in full if you cancel within seven (7) days of payment and before any work has been delivered; after that they are non-refundable. After cancellation, we keep your account, content, and settings for one hundred eighty (180) days so you can resume without recreating anything, and you can request an export of your content during that time; after that we may delete them.

8. Our content

The Site, its design, code, text, graphics, and the GBG name and logo are owned by us and protected by intellectual property law. Nothing here grants you a license to reuse them. Ownership of work we produce for clients is governed by the Website Services Agreement.

9. Your content

You keep ownership of content you supply and grant us the license needed to host, display, and work with it to deliver the services. You're responsible for having the rights to everything you supply, for its accuracy and legality, and for keeping your own copies.

10. Third-party services

The Site relies on third-party providers, including hosting, database, payment processing, analytics, and mapping services. We aren't responsible for their outages, policy changes, security incidents, or discontinuation. Links to other websites are not endorsements.

11. No guarantee of results

We don't guarantee any level of website traffic, search ranking, visibility, leads, inquiries, conversions, sales, or business growth.

12. Disclaimer of warranties

The Site is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don't warrant that the Site will be uninterrupted, error-free, secure, or compatible with every browser, device, or assistive technology.

13. Accessibility

We do not warrant that any website complies with the ADA, WCAG, Section 508, or any other accessibility standard unless accessibility compliance is expressly purchased and described in a Service Order.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, data, or goodwill, arising from your use of the Site, even if advised of the possibility. For clients, liability relating to the services is governed exclusively by the Website Services Agreement.

15. Indemnification

You agree to defend, indemnify, and hold harmless GBG and its members, officers, and contractors from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your misuse of the Site, your violation of law or a third party's rights, or your breach of these Terms.

16. Changes to these Terms

We may update these Terms. We'll change the "last updated" date and, for material changes affecting active clients, give reasonable notice. Continued use after a change means you accept it.

17. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, with exclusive venue in the state or federal courts located in Kent County, Delaware.

18. Miscellaneous

If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision isn't a waiver. You may not assign these Terms without our consent; we may assign them in connection with a sale of the business.

19. Contact

Graphics by Garrison LLC · Dover, Delaware · (302) 724-0043 · nathaniel@graphicsbygarrison.com